Contact
Contact Us
Get in touch with SHVDE · we reply within one working day
The fastest way to reach us is email — usually answered the same working day. For time-sensitive enquiries you can also call the number below during business hours. Every question — orders, tracking, returns, invoicing, data-protection requests — comes to the same team.
Order questions, tracking, returns, invoicing — all handled from this single address.
Phone
Available: Mon–Fri, 09:00–17:00 (GMT/BST). Outside these hours please email — we always respond faster than the callback queue.
Response times
| Enquiry type | Typical response |
|---|---|
| General question / product information | Same working day |
| Order status / tracking | Same working day |
| Return or refund request | Within 2 working days (see Refund Policy) |
| Bulk / wholesale enquiry | Within 1 working day |
| Data-protection / privacy request | Within 30 days (statutory) |
Postal address
SHVDE
Ash Street, CW9 5LL Northwich, United KingdomFor returns, legal correspondence and any postal communication. Please always include your order number when writing to us.
Before you contact us
A lot of common questions are already answered on our Shipping Policy, Refund Policy, Track Order and Terms of Service pages. If your question is covered there, you'll usually get the answer faster by reading the relevant page than by emailing — but if anything is unclear, do email us. We prefer to over-communicate.
Data-protection contact
For privacy-related requests (access, rectification, erasure, portability, restriction, objection, complaint) please email contact@shvde.com with the subject line "Privacy request". Details of your rights and our processing are on our Privacy Policy.