Terms & Conditions

Legal terms · SHVDE

Last updated: 4 September 2026

1. Acceptance of Terms

By using our website or purchasing products, you agree to be bound by these Terms and Conditions and all applicable laws of England and Wales.

These terms form a legally binding agreement between you and SHVDE Ltd, a company registered in England and Wales under Companies House registration number 13176023, with registered office at Ash Street, CW9 5LL Northwich, United Kingdom.

2. Use of Website

You may use our website for legitimate purposes such as browsing, purchasing, and contacting support.

Unauthorised use, including unlawful activity or system interference, is strictly prohibited.

3. User Accounts and Registration

You are responsible for maintaining your account credentials and ensuring all provided information is accurate.

You must notify us immediately of any unauthorised account activity.

4. Products and Pricing

All products are subject to availability. Prices may change without notice.

All prices are displayed in British pounds sterling (£) and include VAT at 20% (the UK standard rate). There are no hidden charges. In compliance with the Digital Markets, Competition and Consumers Act 2024, the total price you will pay, including all unavoidable fees and VAT, is shown clearly before checkout.

We do not guarantee that product descriptions are error-free, though we strive for accuracy in all product information relating to fridges, ovens, dishwashers, and dryers.

5. Orders and Payment

Orders may be accepted or rejected at our discretion. Payment must be completed before shipment.

We use secure, PCI-compliant systems to process payments. We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Klarna, and Clearpay.

6. Shipping and Delivery

We ship throughout the United Kingdom using reputable carriers including DPD, Royal Mail, Evri, Yodel, and DHL.

Delivery times typically range from 2–4 business days for UK mainland addresses. Additional charges or extended delivery times may apply for Highlands and Islands, Northern Ireland, Isle of Man, and Channel Islands.

Risk of loss transfers to you upon delivery.

7. Returns and Refunds

Your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 apply to all purchases.

14-day cooling-off period: You have the right to cancel your order within 14 days of receiving the goods, without giving any reason. You must notify us of your decision to cancel, then return the goods within 14 days. You are responsible for the direct cost of returning the goods under the Consumer Contracts Regulations 2013, regulation 35(5), unless the goods are faulty or not as described.

30-day right to reject faulty goods: Under the Consumer Rights Act 2015, sections 20–22, if goods are faulty, not of satisfactory quality, or not as described, you have a short-term right to reject them within 30 days of receipt for a full refund. We will cover the cost of return shipping for faulty or defective items.

Refunds are processed within 14 days of our receipt of the returned goods or proof of return, whichever is earlier, in accordance with regulation 34(5) of the Consumer Contracts Regulations 2013. Refunds will be issued using the same payment method you used for the original purchase, and no fees will be charged.

Exceptions to the cooling-off right include goods that have been personalised, sealed hygiene items that have been unsealed, or perishable goods.

8. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

Subject to the above, our liability for any breach of these terms is limited to the purchase price of the product. We are not liable for indirect, consequential, or special losses, except where they are a foreseeable consequence of our breach.

Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.

9. Privacy and Data Protection

Your personal data is handled in accordance with our Privacy Policy and applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You have the right to access, rectify, erase, restrict processing of, object to processing of, and port your personal data. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Visit ico.org.uk or call 0303 123 1113 for more information.

10. Intellectual Property

All website content, including text, images, logos, and software, is owned by SHVDE Ltd or our licensors and is protected by copyright, trade mark, and other intellectual property laws.

11. Governing Law and Disputes

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may also bring proceedings in the courts of the country in which you are resident.

We are committed to resolving complaints fairly and promptly. If you have a complaint, please contact us using the details below. If we are unable to resolve your complaint, you may refer it to a certified alternative dispute resolution provider or contact Citizens Advice for guidance (citizensadvice.org.uk / 0808 223 1133). You may also contact your local Trading Standards office.

12. Modifications to Terms

We may update these terms from time to time. The updated terms will be posted on this page with a revised "Last updated" date. Continued use of the website constitutes acceptance of the updated terms.

13. Severability and Entire Agreement

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

These terms, together with our Privacy Policy, Returns Policy, and any other legal notices published on this website, constitute the entire agreement between you and SHVDE Ltd.

14. Contact Information